Read – Listening, Learning & Telling Stories – a new publication in which we share what’s been happening so far in our work to support radical new approaches to citizen engagement in Essex.

My friend Sophie is on a Back to Nursing course. It’s horrible, on many levels. “It’s almost like you have to lower your expectations to fit in, which I suspect is what the patients do every day. Isn’t that terrible?”

We talk a lot about user-centric design in public services, and it is perhaps never more powerfully illustrated than in the design of actual spaces where people live, move, and have their being. Yesterday I caught up with another unusual suspect, Sadie Morgan from dRMM architects over some rather splendid sardines….